Support
We're a small team and we read every message.
Need a hand with Take a Break? Email us and we'll help.
Contact us
The fastest way to reach us. Tell us your iOS version and what you were doing when the issue happened.
Email supportCommon questions
My apps aren't being blocked
Take a Break shields apps using Apple's Screen Time. Make sure you granted the Screen Time / Family Controls permission when the app asked, that your break schedule is enabled, and that you've selected the apps to shield in the app picker. You can re-check permissions in iOS Settings → Screen Time.
My alarm didn't go off
Alarms are local notifications, so they can be silenced by Focus, Do Not Disturb, Silent mode, or if notifications are turned off for the app. Please allow notifications in iOS Settings → Take a Break → Notifications, and check that Focus isn't muting them.
How do I restore my purchase?
Open the app, go to the paywall or Settings, and tap Restore Purchases while signed in to the same Apple ID you bought with, and connected to the internet. A lifetime purchase and active subscriptions will re-link to this device.
How do I cancel or manage my subscription?
Subscriptions are managed by Apple. Go to iOS Settings → your Apple ID → Subscriptions → Take a Break to change plan, cancel, or turn off auto-renewal. Cancel at least 24 hours before the renewal date to avoid the next charge.
How does the Time Bank work?
Every minute of a break you honour earns one minute in your Time Bank. Breaking in early spends two banked minutes for one. If your bank is empty, you can walk to mint more time (about 500 steps = 10 minutes). Streaks show your honoured days — there are no shame screens.
Is my data private?
Yes. Your app selections, schedules, photos, screen-time activity, and purchase state are handled on your device. Purchases are processed directly by Apple through StoreKit; the app uses no account, analytics, advertising, or third-party subscription SDK. See our Privacy Policy.