Support & Troubleshooting

Find fast answers to common questions, check diagnostic guides, or get in touch with our team.

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•Open iOS Settings > Screen Time and ensure Screen Time is turned ON.
•Check Settings > Take a Break and verify Family Controls permission is granted.
•Ensure the apps you wish to block are selected in Take a Break's app picker.
•If you recently updated iOS, open the app once to refresh extension tokens.

•Open Take a Break on your iPhone.
•Open the upgrade screen (it appears when your access has lapsed, or from any locked premium feature).
•Ensure you are logged into the same Apple ID used for the original purchase.
•Tap ‘Restore Purchases’ in the footer of that screen — that is the only place it lives — so StoreKit 2 can check your purchase and restore eligible access.

•Allow Alarms (AlarmKit) permission in iOS Settings > Take a Break.
•AlarmKit wake alarms ring through Silent mode and Focus. Check that alarm volume is audible.
•Keep your device charged overnight. Reminder notifications are separate and use notification settings.

•If your subscription has ended, ‘Turn off blocking’ appears on the upgrade screen and on the early-unlock screen. With an active subscription, end a break early from the break card on Home (this spends banked Time Bank minutes, and Strict Mode restricts it during a break). In any state you can turn off Screen Time access for Take a Break in iOS Settings. The control is not in the app’s own Settings tab.
•Take a Break is built to break compulsive habits with intentional friction, never to permanently trap you in an emergency.

Make sure your app is updated to version 2.1.0 or later on the App Store.